Thank you for shopping at XtraToy.com! We strive to provide you with high-quality refurbished toys for your child’s enjoyment. Please take a moment to review our return and refund policy below:

General Returns: At XtraToy.com, we specialize in offering carefully refurbished toys to provide the best value for your money. Due to the nature of our products, we do not generally accept returns for reasons other than damage. We want to ensure that you are completely satisfied with your purchase, so please consider your choices carefully before placing an order.

Damaged Items: In the unfortunate event that your item arrives damaged, we are here to help! Please contact us within 24 hours of receiving your order to report the issue. You can reach out to our customer support team at xtratoy2023@gmail.com We may ask for photographs of the damaged item and packaging to assist with the assessment.

Return Process:

  • Contact our customer support team within 24 hours of receiving the damaged item.
  • Provide details about the damage and, if possible, include photographs of the damaged item and packaging.
  • Our customer support team will review your case and guide you through the return process if eligible.

Refund Options:

  • Exchange: If a replacement item is available, we will be happy to send you a replacement once we receive the damaged item back.
  • Gift Card: In cases where a replacement is not available or you choose not to receive one, we offer the option to return the item and receive a gift card of equivalent value. This gift card can be redeemed on XtraToy.com for future purchases.
  • Condition-based Value: The value of the gift card may vary based on the condition of the returned product at the time of initiating the return. Our team will assess the item’s condition to determine the gift card amount.

Conditions for Return:

  • Items must be returned in their original packaging.
  • All tags, labels, and accessories must be included.
  • The item must not show signs of additional wear or damage beyond the original damage reported.

Return Shipping: In the case of a damaged item return, we will provide you with instructions on how to send the item back to us. Please ensure to pack the item securely to prevent further damage during transit.

We appreciate your understanding of our policy and commitment to providing the best service possible. If you have any questions or concerns about our return and refund policy, please don’t hesitate to reach out to our customer support team. Your satisfaction is important to us, and we are here to assist you every step of the way.

Thank you for choosing XtraToy.com for your child’s playtime needs!

We offer free Forward shipping on all orders above Rs.499. Please allow 1-5 working days for your order to be dispatched. Normally orders placed before 1pm on a business day, we aim to ship by next day, providing card security checks are complete, payment received and stock availability is confirmed. Orders placed after 1pm will be shipped by 2 business days. Orders Received on Sunday or during Holidays are dispatched the following Monday or next working day. During busy times, such as holiday periods, there can be processing and shipping delays.

Tracking: An e-mail containing your package tracking information will be sent after shipment.

Gift cards purchased through our website will be delivered to the registered email ID within 1-3 business days.